Welcome to EV Care Car Accessories. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read these carefully before using our services. If you do not agree to these terms, please do not use our website.
1. General
- These terms apply to all visitors, users, and customers who access or use the website. By using our services, you agree to be bound by these terms.
- We reserve the right to modify or update these terms at any time. Changes will be effective immediately upon posting, so please review these terms regularly.
2. Intellectual Property
- All content on this website, including text, images, logos, and designs, is the property of EV Care Car Accessories and is protected by copyright and trademark laws.
- You may not reproduce, distribute, or use any content from this website without our prior written consent.
3. Product Information
- We make every effort to display accurate product information, including descriptions, pricing, and availability. However, errors may occur, and we do not guarantee the accuracy or completeness of such information.
- We reserve the right to correct any errors, inaccuracies, or omissions and to change or update product information at any time without prior notice.
4. Pricing and Payment
- All prices on our website are listed in QAR Currency and are subject to change without notice.
- We accept various payment methods, including credit cards, debit cards, and online payment systems. By providing payment information, you represent that you have the legal right to use the payment method.
5. Shipping and Delivery
- Please refer to our Shipping Policy for detailed information on shipping options, costs, and delivery times.
- We are not responsible for delays caused by external factors, such as customs or courier issues.
6. Returns and Refunds
- For information on returns and refunds, please refer to our Return Policy.
- We reserve the right to refuse any returns that do not comply with our return policy.
- Customized parts or build on order as well as any consumables Tires, Filters etc. are excluded after installation from return or refund
7. Limitation of Liability
- EV Care Car Accessories is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website, including but not limited to loss of profits, data, or other intangible losses.
- Our liability is limited to the amount paid for the product or service in question.
8. User Responsibilities
- Users agree not to use our website for any unlawful purpose or to engage in any activity that disrupts or damages the website.
- You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.
9.Spare Parts & Test Drive & External Works
- Tire installation will be performed either at EvCare Workshop or at our partner Workshop especial if a suspension alignment is required, accepting the T&C the customer approve the movement of the car under supervision of EvCare Staff members which are fully responsible during this transit, this exemption is also applicable for any required test drive after work is performed, if this is not permitted the repair can’t be performed from EvCare.
- Accpeting the T&C the customer give full authority to EvCare for any Test Drive after repair or perform external works form EvCare partner workshop for example but not limited to special AC Gas Replacement, Tire Rotation, Suspension alignment, if approval is not acceptable EvCare cannot proceed with any repair works.
- EvCare is fully liable during any Transit and movement of the vehicle.
10. Privacy Policy
- Your use of our website is also governed by our Privacy Policy Page , which explains how we collect, use, and protect your personal information.
11. Governing Law
- These terms are governed by and construed in accordance with the laws of Qatar, without regard to its conflict of law provisions.
12. Disclaimer for non GCC Vehicles or non EvCare products
Disclaimer – Non-Officially Imported Vehicles or non EvCare Products
The inspected vehicle is not officially imported or supported by the original manufacturer (OEM) within the region where the inspection or repair was performed. As a result, access to official manufacturer tools, software, service procedures, technical bulletins, and genuine parts may be limited or unavailable.
Any inspection, diagnosis, advice, or repair performed by EV CARE is therefore conducted on a best-effort basis only, based on the information, tools, and resources reasonably available at the time of service.
Accordingly:
• EV CARE cannot provide OEM-level certification, warranty, or performance guarantees for such vehicles.• Any inspection or repair performed does not constitute manufacturer-approved service.• EV CARE shall not be held responsible for any consequential damages, indirect losses, system failures, or future faults that may arise in connection with the vehicle, including those that may appear related to the inspection or repair.• No warranty—express or implied—is provided regarding the future reliability, functionality, or suitability of the vehicle following the inspection or repair.
By requesting inspection or repair of a non-officially imported vehicle, the customer acknowledges and accepts these limitations.
13. Installation and Appointment
For any Purchased Product Online or in Shop Workshop an Installation fee is applicable for any Product based on the requested service our Team will assist you and provide the nearest possible Installation schedule for a seamless professional installation, please note that ad hoc installation is mostly not possible due to internal policies and procedure that our staff must follow and installation slot are always minimum 2 hours for very small installation up to the required time based on product.
14. Spare Parts Property
If EvCare is preforming repair or installation all removed/repaired parts will automatically become EvCare property, if the customer does not agree to this T&C a separate fee will be applicable and must be agreed before start of work, negotiation after work has started is not acceptable anymore.
16. Repair and Insurance Policies
EvCare Terms & Conditions for Insurance Repairs
These Terms and Conditions (“T&Cs”) govern all insurance repair services provided by EvCare (“we”, “us”, “EvCare”) to customers (“you”, “your”) whose vehicles are undergoing repairs covered by insurance policies. By authorizing EvCare to proceed with the repair, you agree to be bound by these T&Cs.
1. Scope of Services
EvCare provides professional vehicle repair services, including but not limited to bodywork, mechanical repairs, electrical diagnostics, paintwork, detailing, PPF (Paint Protection Film), window tinting, and related services for electric and conventional vehicles. All repairs are performed in accordance with insurance-approved scopes of work.
2. Quality and Standards Commitment
EvCare is committed to delivering repairs of the highest quality at the most affordable pricing. To achieve this balance:
• All repairs will be executed to OEM (Original Equipment Manufacturer) specifications or better, using appropriate tools, techniques, and materials.
• We prioritize factory-level precision, structural integrity, safety, and aesthetic restoration.
• Where OEM parts are not feasible or approved by the insurer, we will use high-quality equivalent parts that meet or exceed OEM performance standards, with your/insurer’s prior approval.
3. Parts Policy – Ownership of Replaced Parts
• All old, removed, or replaced parts become the automatic property of EvCare upon removal from the vehicle.
• EvCare may retain, recycle, or dispose of these parts at our sole discretion unless the insurance company or you specifically request their return in writing before the repair commences.
• This policy helps us control costs (which benefits you and the insurer through more competitive pricing) and ensures proper environmental disposal/recycling of components, particularly high-voltage batteries, electronics, and composites common in EVs.
4. Pricing and Insurance
• Pricing is based on the most competitive rates possible while maintaining OEM-quality standards.
• We work directly with approved insurance companies to agree on repair costs, labor rates, and parts.
• Any additional work beyond the initial insurance-approved scope will be quoted separately and requires written approval from you and/or the insurer before proceeding.
• You remain responsible for any deductible, excess, or non-covered items as per your insurance policy.
5. Repair Process and Timeline
• Upon authorization, EvCare will perform a detailed inspection and provide a transparent repair plan.
• We aim to complete repairs within the timelines agreed with the insurer, subject to parts availability and workshop capacity.
• You (or your insurer) will be notified of any significant delays or additional findings.
6. Customer / Insurance Responsibilities
• Provide accurate vehicle details, insurance documents, and authorization.
• Grant EvCare full access to the vehicle for inspection, repair, and quality control and associated test drive without consensus while accepting the T&C condition
• Approve any variations to the repair scope.
• Collect the vehicle promptly upon notification of completion. Storage fees may apply after a reasonable collection period.
7. Warranty
• EvCare provides a minimum 6 – 12-month warranty on workmanship and replaced parts (whichever comes first), unless otherwise stated or required by the insurer.
• The warranty covers defects in materials and workmanship under normal use. It does not cover misuse, accidents, or normal wear and tear.
• High-voltage/EV-specific components may carry manufacturer-specific warranties where applicable.
8. Liability
• EvCare’s liability is limited to the value of the repair services provided.
• We are not liable for pre-existing damage, indirect losses, loss of use, or consequential damages unless caused by our gross negligence.
• All vehicles are stored and repaired at the owner’s risk regarding theft, fire, or other insured perils (we maintain appropriate workshop insurance).
9. Governing Law
These T&Cs are governed by the laws of the State of Qatar. Any disputes shall be subject to the exclusive jurisdiction of the Qatari courts.
10. Amendments
EvCare reserves the right to update these T&Cs. The version in effect at the time of repair authorization will apply.
16. Contact Information
If you have any questions about these Terms & Conditions, please contact us at info@evcare.qa.