Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We typically process and ship orders within 1-3 business days. Delivery time within Qatar is 1-2 days. International shipping times may vary.
Click the “My Account” icon at the top of the website and follow the registration steps.
Contact us via WhatsApp or email as soon as possible before the order is shipped.
Once shipped, you will receive a tracking number via email or WhatsApp.
No, all payments are processed securely. We do not store your credit card information.
Prices shown include VAT where applicable.
Yes, we offer international shipping. Customs duties and taxes may apply depending on your country.
We aim to ship all items in one package. If your order contains multiple items, they may ship separately in rare cases.
If you need to swap an item
Returns and Exchanges
Returns are accepted within 7 days for unused products in original packaging. Customized or installed items are non-refundable.
We’re sorry! Please contact us immediately and we’ll arrange for the correct item to be shipped.
If your item arrives damaged, contact us within 24 hours with photos and we’ll take care of it.
Please contact us first for return approval. We will provide the correct return address.
You can reach us via WhatsApp, email, or through the contact form on our website.
Please notify us right away. If the order hasn’t shipped yet, we can correct it.
Orders can be modified or cancelled within 1 hour of placement. After that, processing may begin.
Yes, we allow pre-orders on selected products. Estimated delivery times will be shown on the product page.