At EV Care Car Accessories, we stand behind the quality of our products and offer a warranty to ensure your satisfaction. Please review our warranty terms below:
1. Warranty Coverage
- Our products are covered by a Year limited warranty against defects in materials and workmanship, starting from the date of purchase.
- This warranty applies to products purchased directly from EV Care Car Accessories or authorized retailers.
2. What is Covered?
- Manufacturing defects.
- Faulty materials or workmanship.
- Performance issues related to the intended use of the product.
3. What is Not Covered?
- Normal wear and tear.
- Damage caused by misuse, accidents, or improper installation.
- Modifications or alterations made to the product after purchase.
- Damage from natural events (e.g., floods, earthquakes).
4. How to Make a Warranty Claim
- To initiate a warranty claim, please contact our customer service at info@evcare.qa with the following details:
- Proof of purchase (receipt or order number).
- A detailed description of the issue.
- Photos or videos showing the defect (if applicable).
5. Warranty Process
- Once your claim is reviewed and approved, we will:
- Repair or replace the defective product.
- If the product is no longer available, we may offer a similar replacement or issue a refund.
- Warranty claims typically take 30 business days to process, depending on the nature of the claim.
6. Shipping Costs
- Customers are responsible for shipping costs associated with sending the product back for warranty service.
- If the product is deemed defective, EV Care Car Accessories will cover the cost of return shipping.
7. Limitations
- This warranty is non-transferable and applies only to the original purchaser.
- The warranty is void if the product is repaired by unauthorized persons or service centers.
8. Changes to the Warranty Policy
- We reserve the right to modify or update this warranty policy at any time. Any changes will be posted on this page.